Refunds and Unused Balance, Without the Fine Print Drama

Money you have not spent is still your money. That is the whole policy in one line. The mechanics behind it are calm and predictable, and there is no maze of conditions waiting to trap you.

What counts as unused

When you fund an account, your balance sits ready in Bitcoin. Orders draw it down through daily invoicing as power delivers. Whatever has not been billed is unused, and unused balance is fully refundable. You are never forced to spend a deposit just because you made one.

How a refund travels

A refund returns the same way the money came in: Bitcoin, to an address you control. You request it from your dashboard's Support section, our team confirms it, and the BTC goes out. Because a person confirms each refund, the process is deliberate and traceable rather than automatic and opaque.

• Unused balance is always yours
• Refunds return in BTC to an address you control
• Each refund is confirmed by our support team for a clean record

Why we keep it this simple

Complicated refund rules are usually a sign that a provider wants to keep your money. We would rather earn repeat business by being easy to leave. If a buyer can walk away cleanly, they tend to come back. That is the kind of trust that compounds.

So buy with confidence. Fund what suits you, use what you need, and reclaim the rest whenever you like.